CRM   Oracle CX Cloud

Configuration Configure Oracle CX Cloud settings, including roles, permissions, business rules, and workflows. Data Modeling Design and manage data schemas and entities in Oracle CX Cloud for customer data organization. Workflow & Process Automation Automate CRM workflows such as lead assignment, approvals, and escalations using Oracle BPM tools. Integration Frameworks Integrate Oracle CX Cloud with ERP, PLM, and other systems using Oracle Integration Cloud and middleware platforms. Scripting & Automation Automate recurring tasks in Oracle CX Cloud using PL/SQL scripting, shell scripts, and batch jobs. User Access & License Admin Manage Oracle CX Cloud user roles, permissions, and licenses using Oracle Admin CLI and role management tools. Reporting & Dashboards Generate real-time reports and dashboards using Oracle Analytics and third-party tools like Tableau. Security & Access Mgt. Secure Oracle CX Cloud using OAuth2, Single Sign-On (SSO), and Oracle Identity Management. Data Import & Migration Migrate legacy data into Oracle CX Cloud using Oracle Data Loader and ETL pipelines. Data Integrity & Governance Maintain clean data in Oracle CX Cloud using deduplication and data cleaning tools. API Development Develop integrations for Oracle CX Cloud using Oracle REST APIs, SOAP web services, and GraphQL for data exchange. Client-Side Customization Customize Oracle CX Cloud interfaces and dashboards using Oracle UI components and client-side tools. Audit & Compliance Mgt. Ensure compliance with data privacy laws using Oracle Audit Trails and Compliance tools. Deployment & Release Mgt. Automate Oracle CX Cloud deployment and release processes using Jenkins and Oracle Cloud tools. Performance Optimization Optimize Oracle CX Cloud performance using query tuning and monitoring tools like Oracle Enterprise Manager. Custom Event Handling Implement event-driven workflows and notifications in Oracle CX Cloud using custom triggers and workflows. Testing & QA Test Oracle CX Cloud workflows and customizations using automated testing frameworks like Selenium. Cloud Deployment & Hosting Deploy Oracle CX Cloud on Oracle Cloud Infrastructure (OCI) or other cloud environments for scalability. Version Control & Source Code Mgt. Track Oracle CX Cloud customizations using version control tools like Git and Oracle Developer tools. Server-Side Customization Develop server-side logic in Oracle CX Cloud using Java, PL/SQL, and backend scripting for data validation and triggers. Database & Storage Mgt. Manage Oracle CX Cloud databases, optimize query performance, and handle large datasets. Generic Topics Use this area for general Oracle CX Cloud CRM questions that span multiple technical areas or don’t fit into a specific category. Ideal for requirements, platform architecture, cross-functional use cases, tool comparison, POC’s, solution design, onboarding, ROI, and best practices.For technical topics like APIs, Workflows, Customization, or Integrations, please post under the appropriate technical area.